Head of Process & Resource

Meet the team Phiona Boyd – Head of Process & Resource.


What is your job?

I am responsible for the Office & HR Management within our organisation.  Office Management involves all the administrative systems and processes as well as being responsible for our front of house. In my HR role I am responsible for the execution and adherence of all policies and procedures, whilst providing our organisation with structure and the ability to meet business needs working with our board of directors, management team and our most valuable resource – our people!  


Tell us about yourself

Bubbly and vivacious – that’s me!  Live love laugh is my motto.   Am a proud mum of a handsome (not that I am biased) 6ft 3 boy – who is the apple of my eye though does test my patience and my bank account at times!! Married my soul mate, Derek, just over 2 years ago and loving life with him.  Love my holidays in the sun, and try to get away as much as possible – the world is for exploring!  Am a big fan of musical theatre, Les Miserables being my all-time favourite and never tire of seeing it!  Oh and I love Prosecco!


Best part of my day

Lunch time – especially when we have a RaRa day going on in our telesales department and get the chance to taste whatever is on offer!


Most exciting thing about JB just now

The positive change it is undergoing and its people!