Telesales Manager

Sophie Marsland - Telesales Manager


What is your job?

I am responsible for the telesales team at JB Foods. This involves management of day to day activity, monitoring performance and implementing improvement in telesales. I see to the team’s needs and balance these with both the needs of our customers and the business. I also facilitate any RaRa’s that are taking place in the department and run internal sales drives within the team. I am a firm believer in continuous learning and strive to create structured training and support for our staff members. A lot of my job is about being there for my team and supporting them to the best of my ability, which is something I really enjoy.

Tell us about yourself...

I moved to Scotland in May to be closer to family and my partner, who is currently completing his PhD at the University of Edinburgh. After completing a degree in Classical and Archaeological Studies my love of history hasn’t waned and I love looking around museums and visiting historical sites in the UK and abroad. I also enjoy swimming and have had the chance to explore some of Scotland’s lochs when weather permits, though this is put on pause throughout the winter! When I’m not working, I spend a lot of time travelling to visit friends or curled up on the sofa with a good film and a glass of wine!

The Best part of my day is?

When it is time to complete the team’s 121’s, as this gives me a chance to spend time with everyone that I may not necessarily get and catch up with how they are doing!

What is the most exciting thing about JB just now?

A lot of things are changing at JB Foods and it is exciting to be part of those projects from early stages all the way through to implementation.